Cust. Service Executive, Insurance Industry

Liew Lih Chiew, 2002, 5A3

After graduating from UUM in Hospitality Management,
I decided to 骑牛揾马…  ;)

But I have been happily 骑-ing this 牛 for two years now!  :D   I work as a customer service executive at an insurance company. My job may seem kind of common, but to me it’s quite challenging… Because I interact a lot with customers, my communication skills must be good. These are my 4 main duties.

*When I review applications for insurance, I also have to evaluate how risky these applications are. After this, I determine if we can accept these applications.

**Processing of applications includes changing, reinstating and canceling insurance policies.

I was recently offered an opportunity to switch to the internal marketing department:)   In my previous position, I only covered the automobile insurance industry. In internal marketing, I would be exposed to all types of claims, not just automobile-related claims. In addition, I would get to help marketers perform surveys to determine the best strategy to sell insurance to the general public.

The company I work at is called Berjaya Sompo. For those of you who may not be familiar with this company, Berjaya Sompo is a general insurance company with a network of 22 offices in Malaysia. It is co-owned by Berjaya Capital and Sompo Japan Insurance Inc. (a Japan-based global financial insurance services and risk management group).

 

Click here to read about my journey.

My Journey

Hi all, I’m Lih Chiew from 5A3, 2002. Honestly, I never liked to study at all.  :roll:   But my mentality changed when I got lousy results in PMR. I felt horrible and left out; both of my sisters (I’m the middle child) are from the science stream and their results were much better than mine.

After Form 5, I went to F6 in ACS and it was like a honeymoon period. The days I played truant exceeded the days that I was present in school. I found tuition and revision with friends to be much more important and helpful than actual school classes. F6 mathematics was my worst subject because I didn’t do Add Math during F5.

During tuition classes, my teacher would always ask
“Lih Chiew, you know about this or not?
If Lih Chiew says know, then you all must know.”
(==”’)

When my STPM results came out (cGPA 2.83), I thought I wouldn’t quality for any local university. But I got an offer to study Hospitality Management at UUM (my 1st choice).  :D   It was a miracle for me and my parents that I could enter a local university. My days at UUM were the happiest time in my life. I loved my course because I got to explore a field that I never knew about!

Hospitality Management is a 4 year course that emphasizes the practical more than the theoretical. I went for lectures in housekeeping, serving, cooking, front desk services etc. In my 3rd year, I interned with Heritage Hotel, Ipoh for half a year. After the internship I graduated with my bachelor degree in Hospitality Management with 3.57 pointers.

Upon graduating, I decided to “ride cow find horse”. I received an offer from Berjaya Sompo Insurance Berhad to work as a management trainee. I’ve been riding on this cow for two years. Although this is not what I studied, I enjoy what I’m doing very much.

I have recently been offered the opportunity to transfer to another department but I have not accepted the offer yet. I am still considering my options, and I think it may be time for me to move out of Ipoh, to pursue what I really want in life.  ;)

To all younger AMCians, your future lies within the palm of your hand.
Grasp opportunities, take hold of your future
and control your own destiny.

 

Good luck!

Lih Chiew

 

 

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